Frequently Asked Questions

Everything you need to know about your HOLY OFFICIAL experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the description.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my HOLY OFFICIAL garments?

To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions can be found on the inner care label of each piece.

Can I modify or cancel my order after it has been placed?

Our warehouse processes orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.